Question 1

Does ShipLucid physically deliver my package?

Accepted Answer

No. ShipLucid helps you create shipping labels and compare carrier rates. Your package is delivered by USPS or UPS — the carrier you select at checkout.

Question 2

Do I need a scale?

Accepted Answer

Usually not. ShipLucid uses package presets and item photos to estimate weight. You confirm the estimate before paying. For unusual or very heavy packages, we may ask you to double-check dimensions or weight.

Question 3

Can I ship internationally?

Accepted Answer

Not yet. ShipLucid currently supports U.S. domestic shipments only — both the sender and recipient must have U.S. addresses.

Question 4

Which carriers are supported?

Accepted Answer

ShipLucid compares rates from USPS and UPS and automatically selects the cheapest option for your package. You can review the selected rate before paying.

Question 5

What items are prohibited?

Accepted Answer

Items like firearms, ammunition, illegal drugs, alcohol, tobacco, aerosols, flammable liquids, and live animals cannot be shipped through ShipLucid. Some items may require manual review. See our prohibited items policy for details. Prohibited items policy: https://www.shiplucid.com/prohibited-items

Question 6

How do I print my label?

Accepted Answer

After payment, download a PDF label from your confirmation screen or dashboard. Print it on plain paper or adhesive label stock, attach it to your package, and drop it off at any USPS or UPS location.

Question 7

What happens if my package information is inaccurate?

Accepted Answer

Carriers may charge adjustment fees if the actual weight or dimensions differ from what was declared. ShipLucid warns you before checkout, and you confirm that your package details are accurate. See our carrier adjustments policy for more. Carrier adjustments policy: https://www.shiplucid.com/carrier-adjustments

Question 8

Can I use my own box?

Accepted Answer

Yes. Choose a package preset that matches your box size, or enter custom dimensions. Use sturdy packaging and enough padding to protect your item in transit.

Question 9

Can ShipLucid estimate the package size?

Accepted Answer

ShipLucid suggests dimensions based on your item photo, category, and package preset. You always review and confirm the estimate before purchasing a label — your phone cannot measure a box directly.

Frequently asked questions

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