Refund & Cancellation Policy

Before you purchase a label

You can abandon a draft shipment at any time before payment. No charge is made and no carrier label is created.

After you purchase a label

If your label has not been used and the carrier has not accepted the package, you may request a label cancellation through your shipment details where available or contact Shippo support for postage bought on your Shippo account. Approval, deadlines, and refund method are subject to Shippo and carrier rules; a request is not a guaranteed refund.

Oshippy cannot stop a package that is already in transit. Once a carrier scans your package, cancellation is generally not available.

Payment refunds

Shippo handles approved postage refunds on your Shippo account according to its and the carrier’s rules. Oshippy does not collect or refund that postage. Our separate Stripe service fee is reviewed by Oshippy: contact us if you were charged without a usable label, or to request review of a cancellation. A postage refund does not automatically refund the Oshippy service fee. Mandatory refund rights are unaffected. For any historical label bought on Oshippy’s account, contact Oshippy so we can review the original transaction.

Carrier adjustments

Carriers may bill additional postage if the actual weight, dimensions, or address differ from what was entered. See our carrier adjustments policy for details.

Need help?

Contact us through the support page if a refund request fails or you were charged without receiving a usable label.