Safety at Oshippy
We built Oshippy for everyday people — not for moving dangerous or illegal goods. Here is how we keep the platform safe for senders, recipients, and carriers.
Sender accounts
You can prepare a guest draft, but label purchases require Oshippy sign-in and your own connected Shippo account after launch. Complete Shippo’s required account, identity, and payment details.
Secure payments through Stripe
Stripe collects the separate Oshippy service fee. Shippo bills postage, add-ons, and carrier adjustments to your connected Shippo account. Oshippy never stores full card numbers or CVV.
Real carrier labels
Labels are purchased from USPS and UPS through our shipping partners. Physical delivery is performed by the carrier — not by Oshippy.
Prohibited-item screening
We screen item descriptions and photos against a list of restricted categories. Unsafe or illegal items cannot be shipped through our standard workflow.
Package content confirmation
Before payment, you confirm that you are the sender, your description is accurate, and your package contains no prohibited items.
Photo retention
Package and item photos help us assist with your shipment and support safety reviews. Unnecessary raw photos are deleted after 30 days by default.
Before you pay
Every shipment requires you to confirm the following. These checkboxes are never pre-checked.
Required confirmations
You must agree to all items before checkout.
- ✓I am the sender and accept Oshippy’s Terms, prohibited items, and carrier adjustments policies.
- ✓The package description is accurate.
- ✓This package contains no illegal, prohibited, hazardous, or restricted items.
- ✓I understand that materially inaccurate package information may result in an additional carrier charge or shipment delay.
- ✓I understand Shippo bills postage and carrier adjustments to my connected Shippo account.
- ✓I understand that USPS or UPS (not Oshippy) is responsible for delivery, transit time, and any loss or damage after the carrier accepts my package.
Shipping & carrier responsibility
Oshippy helps you buy postage and print labels. Once you drop off your package, the carrier you chose — USPS or UPS — physically handles delivery. They are responsible for transit time, loss, damage, and delivery outcomes after they accept or scan your package.
Lost, damaged, or delayed packages
Contact Shippo support for postage and claims on your Shippo account. Follow carrier and insurer deadlines. Oshippy cannot recover packages in transit or override carrier decisions.
Unused label refunds are handled separately — see our Refund & Cancellation Policy.
Photos and privacy
Photos of addresses, items, and packages are used to help extract shipping details and support safety review. Payment information is handled entirely by Stripe. Learn more in our Privacy Policy and Prohibited Items Policy.