Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of Oshippy (“we,” “us,” or “our”), including our website, applications, and shipping label services. By creating an account or using Oshippy, you agree to these Terms.

2. Service description

Oshippy provides tools to help you prepare U.S. domestic shipments, compare carrier rates, and generate shipping labels. Oshippy does not physically transport packages. Delivery is performed by the carrier you select (such as USPS or UPS). When your Shippo account is connected, postage is purchased on that account and Shippo bills you. We do not offer a fallback that buys new labels on Oshippy's account. Label purchases and payment remain paused until Shippo grey-label onboarding and launch review are complete.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for maintaining the security of your account credentials and for all activity under your account. You agree to provide accurate registration information. To buy postage after launch, you must create or connect your own Shippo account through Shippo OAuth, complete Shippo’s identity and payment requirements, and comply with Shippo’s Terms of Use and the selected carrier’s rules. Oshippy sign-in does not create or connect a Shippo account.

4. Accurate shipment information

You represent that you are the sender of each package, that item descriptions are accurate, and that packages do not contain prohibited or restricted items. Materially inaccurate weight, dimensions, or contents may result in carrier adjustments, delays, or account suspension. Photo-based identification, address extraction, weight, and dimensions are estimates, not measurements or a guarantee that an item may be shipped. Check all addresses, actual packed weight, outside dimensions, contents, and packaging before purchase. Only supported U.S. domestic shipments are available.

5. Fees and payment

You agree to pay the Oshippy service fee and the carrier postage for each label. When postage is purchased on your Shippo account, Shippo bills your Shippo payment method for postage, add-ons, and any later carrier adjustment, and Stripe collects only the Oshippy service fee, shown separately before payment. Shippo handles postage billing and adjustments on your Shippo account; contact Oshippy about our software or service fee. Any optional insurance is subject to its provider’s coverage, exclusions, and claims process; neither a photo estimate nor a label guarantees coverage or delivery. Fees may change with notice as described in our Pricing page and Carrier Adjustments policy.

Refunds and cancellations

Drafts can be abandoned without payment. Postage cancellation and refund eligibility follow Shippo and carrier rules; a refund is not guaranteed. Oshippy’s service fee is separate. See our Refund & Cancellation Policyand contact us if a service-fee charge has no usable label.

6. Prohibited use

You may not use Oshippy to ship illegal goods, evade carrier rules, misdeclare package contents, or harm other users. See our Acceptable Use Policy and Prohibited Items Policy. We may hold or cancel shipments and suspend or terminate access for prohibited contents, fraud, or attempts to bypass safety controls. Carrier permission for a restricted item does not mean Oshippy’s standard workflow supports it.

7. Carrier delivery responsibility

When you purchase postage through Oshippy, the carrier you select (such as USPS or UPS) physically transports your package. Oshippy is a technology service that helps you compare rates, buy labels, and track shipments — we are not a carrier and do not take possession of your mail or packages.

To the maximum extent permitted by law, the carrier is solely responsible for delivery, transit time, loss, damage, and mishandling after the carrier accepts or scans your package. Contact Shippo support for labels purchased on your Shippo account, including postage, adjustments, refund requests, and help with shipment claims. Carrier and insurance provider procedures and deadlines still apply; follow their instructions for filing claims. Contact Oshippy for software and service-fee issues. Nothing in these Terms removes responsibilities or consumer rights that cannot lawfully be excluded.

• USPS claims and refunds
• UPS file a claim

8. Limitation of liability

To the maximum extent permitted by law, Oshippy is not liable for carrier delays, lost packages, damage in transit, or adjustment charges resulting from inaccurate shipment information you provide. Our total liability for any claim relating to Oshippy's services is limited to the Oshippy fees you paid for the affected shipment in the prior twelve months.

9. Changes

We may update these Terms from time to time. Continued use after changes constitutes acceptance of the revised Terms. Material changes will be communicated through the service or by email where appropriate.

10. Contact

Questions about these Terms? Contact us.