Privacy Policy

Overview

This Privacy Policy explains how ShipLucid collects, uses, and protects information when you use our shipping assistance service. This is placeholder language pending formal legal review.

Information we collect

We may collect:

• Account information (name, email, phone number)
• Shipping addresses and shipment details
• Photos of addresses, items, and packages
• Payment metadata processed by Stripe (we do not store full card numbers)
• Device, browser, and usage information

Why we collect photos

Photos help us extract shipping addresses, estimate package details, assist with label creation, and support safety and prohibited-item screening. Package photos are used for shipment assistance and safety review — not for advertising purposes.

Photo retention

Unnecessary raw package photos are deleted after 30 days by default. Photos tied to active disputes, safety reviews, or legal obligations may be retained longer. You may request deletion of your photos by contacting support, subject to legal and operational requirements.

Payment information

Payment card information is collected and processed directly by Stripe. ShipLucid does not store your full credit card number or security code. See Stripe's privacy policy for details on how they handle payment data.

Delivery

Physical package delivery is performed by USPS, UPS, or other carriers you select at checkout — not by ShipLucid. Carrier privacy practices apply to in-transit handling of your package.

Your choices

You can update account information in your dashboard, request data deletion, and opt out of non-essential communications. Some data must be retained for fraud prevention, legal compliance, and shipment records.

Contact

Privacy questions? Contact us.