Privacy Policy

Overview

This Privacy Policy explains how Oshippy collects, uses, and protects information when you use our shipping assistance service.

Information we collect

We may collect:

• Account information (name, email, phone number)
• Shipping addresses and shipment details
• Photos of addresses, items, and packages
• Payment metadata processed by Stripe (we do not store full card numbers)
• Shippo OAuth authorization tokens and connection timestamps, stored server-side
• Device, browser, and usage information

Why we collect photos

Photos help us extract shipping addresses, estimate package details, assist with label creation, and support safety and prohibited-item screening. Package photos are used for shipment assistance and safety review — not for advertising purposes. When AI analysis is enabled, photos and descriptions are sent to our AI processing provider (currently Google Gemini) to return item, address, and package suggestions. Do not include unnecessary personal information in photos. Review all extracted information before use.

Photo retention

Unnecessary raw package photos are deleted after 30 days by default. Photos tied to active disputes, safety reviews, or legal obligations may be retained longer. You may request deletion of your photos by contacting support, subject to legal and operational requirements.

Payment information

Stripe processes the Oshippy service fee. Shippo collects and processes payment information for postage, add-ons, and carrier adjustments on your connected Shippo account under its own terms and privacy policy. Oshippy does not receive your Shippo password or full Shippo card details. Payment card information for Oshippy fees is collected and processed directly by Stripe. Oshippy does not store your full credit card number or security code. See Stripe's privacy policy for details on how they handle payment data.

Shippo connection and sharing

Connecting through OAuth authorizes Oshippy to use your Shippo account for shipping operations. We share sender and recipient addresses, contact information, package details, and selected services with Shippo and the carrier to obtain rates, create labels, and track shipments. Shippo manages its account, billing, and support records under its Privacy Policy. Contact support to remove your Oshippy connection, and contact Shippo to revoke access or manage its account. Deleting Oshippy does not close your separate Shippo account or cancel in-transit shipments.

Delivery

Physical package delivery is performed by USPS, UPS, or other carriers you select at checkout — not by Oshippy. Carrier privacy practices apply to in-transit handling of your package.

Your choices

You can update account information in the app, and you can delete your account and profile from Account settings. Some data must be retained for fraud prevention, legal compliance, and shipment records. Delete your account.

Contact

Privacy questions? Contact us.